sarana365 Account & Payment FAQ

We at sarana365 require one government-issued identity document for Know Your Customer (KYC) verification on our platform. You can submit your KTP (Indonesian ID card), SIM (driver's licence), or passport scan on sarana365. The document must be clear, unobstructed, and current on our platform. We also need your residential address on sarana365; if your ID does not show it, you can provide a separate address verification (such as a utility bill or bank statement) on our platform. Verification usually completes within a few hours during business hours on sarana365. If your document is rejected, our support team will explain why on sarana365 and guide you to resubmit on our platform.

If you forget your password on sarana365, use the password reset link on the login pageWe will send a reset link to your registered email on sarana365. Click the link on our platform, create a new password, and log in on sarana365. The reset link expires after one hour on our platform for security. If you do not receive the reset email on sarana365, check your spam folder or contact our support team via live chat on our platform. Our team can verify your identity and send a new reset link on sarana365 within a few minutes on our platform.

You can close your account on sarana365 by contacting our support team via live chat on our platform. We will withdraw any remaining balance to your last registered payment method on sarana365 within five business days on our platform. You can request account closure on sarana365 for any reason; we do not require justification on our platform. Once your account is closed on sarana365, all your active bets will be settled according to their game rules on our platform. You can request reactivation of a closed sarana365 account only if no fraud or violation occurred on our platform; our team will review on sarana365.

We at sarana365 process withdrawal requests within standard verification windows on our platform. Initial review typically takes 24 business hours on sarana365; during this time, we verify your identity and payment details on our platform. Once approved on sarana365, your funds are transferred to your nominated bank or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) on our platform. The transfer itself can take another 1–3 business days depending on your bank on sarana365. If your withdrawal is flagged for additional checks on sarana365, our team will contact you via email or live chat on our platform. We never guarantee realtime withdrawal; all requests on sarana365 are subject to verification on our platform.

We at sarana365 do not charge you a fee for deposits or withdrawals on our platform. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may charge their own fees, which are outside our control on sarana365. Some payment methods are free; others may deduct a small amount on sarana365. You can check your bank's fee schedule before you deposit or withdraw on our platform. The exact fees on sarana365 depend on your bank and your account tier on our platform. If you believe you were charged incorrectly on sarana365, contact your bank first; if the issue persists on sarana365, our support team can review the transaction on our platform.

We at sarana365 accept nine deposit methods on our platform: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. You can choose any of these methods when you deposit on sarana365. Each method is instant or near-instant on our platform. To deposit on sarana365, log in, navigate to the cashier, select your preferred payment method on our platform, enter the amount, and confirm on sarana365. The funds appear in your account immediately on our platform. If a deposit fails on sarana365, check that your payment method has sufficient balance and that you are not in a restricted jurisdiction on our platform. We support all of these methods across Jakarta, Surabaya, Bandung, Medan, and Semarang on sarana365.

Live-dealer games on sarana365 include Speed Blackjack, Infinite Blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera studios on our platform. You interact with the dealer and other players in real time on sarana365; outcomes are determined by physical cards or wheel spins on our platform. Slots on sarana365 (such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games controlled by random-number generators on our platform. In slots, you wager and spin instantly on sarana365; outcomes are determined by the game algorithm on our platform. Live-dealer games feel more interactive on sarana365, while slots offer faster gameplay on our platform. Both have published payout tables and odds on sarana365; you can review these on our platform before you wager.

We at sarana365 settle football bets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and others) according to the official match result and our published rules on our platform. For a match-winner bet on sarana365, we use the final whistle result on our platform. For goals and corners on sarana365, we use the official match statistics on our platform. Most settled bets on sarana365 show results within minutes of the final whistle on our platform. In rare cases (injury, VAR review, protest) on sarana365, settlement may take up to 24 hours on our platform. If you dispute a settlement on sarana365, contact our support team with your bet ID on our platform; we will investigate within 24 business hours on sarana365.

We at sarana365 reward your account with tier progression on our platform. Your tier depends on your cumulative activity on sarana365: Bronze (entry level), Silver, and Gold on our platform. As you wager on sarana365, you earn tier points on our platform. Higher tiers unlock better benefits on sarana365: higher cashback rates, exclusive tournaments, faster withdrawals, and tier-specific bonuses on our platform. Your tier resets every calendar year on sarana365, so you start fresh each January on our platform. You can view your current tier and progress in your account dashboard on sarana365. There is no cost to tier progression on sarana365; it is automatic based on your activity on our platform.

You can adjust your account preferences on sarana365 by logging into your dashboard on our platform. You can update your email, phone number, and residential address on sarana365 at any time on our platform. If you wish to pause activity temporarily on sarana365, contact our support team via live chat on our platform; we can temporarily disable your account for a period you specify on sarana365. When you request a pause on sarana365, your account cannot be accessed until the pause expires on our platform. You retain all your balance and tier status during a pause on sarana365. Pausing is not the same as closing on sarana365; you can reactivate a paused account without reapplying on our platform.

We at sarana365 aim to respond to all support queries within one hour during business hours (8 AM to 11 PM Indonesian time) on our platform. Live chat is available 24/5 on sarana365; outside of business hours, your message is queued on our platform and we respond first thing the next business day on sarana365. For urgent issues (account compromise, payment problems, withdrawal blocks) on sarana365, use live chat and mark your query as urgent on our platform; our team will prioritise it on sarana365. Email queries may take longer on sarana365; live chat is fastest on our platform. If you do not receive a response within 24 hours on sarana365, try contacting us again on our platform.

We at sarana365 operate in supported jurisdictions only on our platform. Our services are available only where local law permits online gaming and sports wagering on sarana365. We serve users across many regions in Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang on sarana365. If you are unsure whether sarana365 is available in your location on our platform, read our Legal Notice or contact our support team on our platform. We do not offer services in jurisdictions where online wagering is prohibited on sarana365. Your access to sarana365 depends on your location; if you move to a restricted jurisdiction on our platform, your account may be suspended on sarana365.