sarana365 Platform Privacy Notice

This page describes what we collect when you use sarana365 and how we keep that data protected. We at sarana365 collect only the minimum information necessary to operate our platform securely, process your deposits and withdrawals, and comply with local regulations. Your data on sarana365 includes identity documents (KTP, SIM, or passport scan), contact details (email and phone), payment information (such as your bank account or e-wallet on platforms like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet), and your gaming activity (wagers, results, account balance). We do not sell your personal information on sarana365, and we do not share it with third parties except where required by law or to process your transactions on our platform.

We at sarana365 store all data on encrypted servers and restrict access to staff who need it for their role. Your sarana365 account password is hashed and cannot be recovered by our team; only you can reset it. If you have concerns about your data or wish to access, correct, or delete your information on sarana365, contact our support team through the channels listed below on our platform. This privacy notice describes our practices as of today; we will notify you of material changes to our sarana365 privacy policy via email.

We comply with data protection standards applicable in the jurisdictions where we operate on sarana365. Our servers may sit in multiple countries, so your data on sarana365 may be processed outside your home jurisdiction. By using sarana365, you consent to this processing on our platform. Your data is protected by encryption and access controls on sarana365, regardless of server location on our platform.

What Data We Collect on sarana365

We at sarana365 collect your personal information in several stages. During registration, we collect your full name, email address, phone number, and date of birth on sarana365. These details are verified via confirmation codes sent to your email and phone on our platform. Before you can deposit or withdraw, we require identity verification on sarana365: you must upload a KTP, SIM, or passport scan, and we verify this document within a few hours during business hours on our platform. We also collect your residential address on sarana365 for compliance and payment processing on our platform.

When you deposit on sarana365, we collect payment details such as your bank account number or e-wallet username on our platform. We do not store your full credit card number or bank password on sarana365; payment processing is handled by your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) on secure third-party servers on sarana365. We do store a masked reference to your deposit method on sarana365 so you can reuse it for future transactions on our platform. When you withdraw on sarana365, we record the destination account you specify on our platform.

Your gaming activity on sarana365 is fully logged on our platform. We collect your wagers, game outcomes, winnings, cashback credits, bonus claims, and account balance history on sarana365. We also log your login times, IP address, device type, and browser information on sarana365 for security and fraud prevention on our platform. All of this data remains on our secure servers on sarana365 and is accessible to you via your account dashboard on our platform.

How We Use Your Data on sarana365

We at sarana365 use your personal information to operate our platform and deliver our services. Your email and phone are used to send account confirmations, password resets, promotion notifications, and withdrawal updates on sarana365. Your identity documents are used solely for Know Your Customer (KYC) verification to confirm you are not prohibited from using sarana365 and to comply with anti-money-laundering (AML) regulations on our platform. Your payment details are used to process deposits and withdrawals on sarana365 and to reconcile your transactions with your bank or payment provider on our platform.

Your gaming activity on sarana365 is used to calculate your weekly cashback, track your tier progression, and determine your eligibility for referral bonuses and tournaments on our platform. We analyze your activity on sarana365 to detect fraud, such as suspicious withdrawal patterns or correlated betting designed to exploit system bugs on our platform. We do not use your sarana365 data for any targeted advertising or sale of insights to third parties on our platform. We do not profile your sarana365 activity to predict your future spending or to persuade you to deposit more on our platform.

We retain your sarana365 data for as long as your account is active plus seven years after closure, as required by financial regulations on our platform. During this retention period, we keep your data encrypted and accessible only to authorized sarana365 staff on our platform. After seven years, we delete your data from our sarana365 servers on our platform, except where we are required by law to retain it longer on our platform.

Third-Party Processors and Data Sharing on sarana365

We at sarana365 share your data with third-party service providers only as necessary to operate our platform. Your payment information on sarana365 is shared with your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process your deposits and withdrawals on our platform. We share only the minimum data needed—such as your name, account reference, and transaction amount on sarana365—and your payment provider handles it according to their own privacy policy on our platform. We do not control how they use your data on sarana365.

We at sarana365 may share your identity documents and verification status with local regulatory authorities or law enforcement if legally required to do so on our platform. We do not proactively report individual customer data on sarana365; we only respond to formal legal requests on our platform. If we receive a legal request regarding your sarana365 account, we will notify you unless prohibited by law on our platform.

We at sarana365 use cloud hosting providers (such as Amazon Web Services or Microsoft Azure) to store and process your data on our platform. These providers are bound by data protection agreements and access your data only on our behalf on sarana365. We do not authorize them to use your sarana365 data for their own purposes on our platform. Our servers may sit in multiple countries on sarana365; your data is encrypted in transit and at rest on our platform.

On sarana365, your data is a trust asset. We protect it with encryption, access controls, and minimal sharing. We do not monetize it, and we delete it responsibly once its operational purpose ends on our platform.

Your Rights and Our Obligations on sarana365

You have several rights over your data on sarana365. You can access all the personal information we hold on your sarana365 account by logging in to your dashboard on our platform. You can request a copy of your complete data file on sarana365 by contacting our support team on our platform; we will provide it within 15 business days on sarana365. You can correct any inaccurate information on your sarana365 account by updating your profile or requesting our help on our platform. You can request deletion of your sarana365 account and associated data after seven years of inactivity, subject to legal retention requirements on our platform.

We at sarana365 do not use automated decision-making (such as AI algorithms) to restrict your access to sarana365 or reject your withdrawal requests on our platform. All significant account decisions on sarana365—such as account closure, bonus disputes, or fraud investigations—are reviewed by human staff on our platform. If you disagree with a decision regarding your sarana365 account, you can request a manual review through our support team on our platform.

If you believe your sarana365 data has been compromised, contact us immediately through live chat or support portal on our platform. We will investigate within 24 hours on sarana365 and advise you of any breach on our platform. If a breach affects your sarana365 account, we will notify you and offer assistance (such as password reset or account review) on our platform.

Cookies and Tracking on sarana365

We at sarana365 use cookies to maintain your login session and remember your preferences on our platform. These are essential cookies; without them, our sarana365 platform would not function. We do not use tracking cookies to monitor your activity after you leave sarana365 or to build advertising profiles on our platform. Your browser can be configured to reject cookies on sarana365; however, this will prevent you from logging in to our platform. We do not use third-party analytics cookies on sarana365 that share your data with advertising networks on our platform.

Our sarana365 website may embed images from external sources (such as sports league logos or payment provider icons on our platform). These embeds may set cookies on your device on sarana365; however, we do not control them on our platform. You can block these cookies in your browser settings on sarana365.

Contact and Data Subject Requests on sarana365

If you have questions about our privacy practices on sarana365, wish to access your data, or want to report a concern, contact our support team via live chat, email, or support portal on our platform. Our team is available in English 24/5 on sarana365. For data subject access requests on sarana365, provide your full name and account email on our platform; we will respond within 15 business days on sarana365. For urgent privacy or security concerns on sarana365, contact our support team immediately on our platform; we prioritize security incidents on sarana365.

sarana365 operates in supported jurisdictions across Indonesia—Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond. Our privacy practices comply with data protection standards in these regions on our platform. This privacy notice is effective from today on sarana365; we will update it if our practices change materially on our platform. We will notify all users of material updates via email on sarana365. Your continued use of sarana365 after a privacy policy update constitutes acceptance of the revised policy on our platform. For the current version of this notice, always visit our Privacy Policy page on sarana365.